RegulationsOffice starter checklist

EAA review should begin with customer journeys, not generic accessibility claims

Boundary: Does not claim remediation completeness or legal sufficiency.

First safe question:
Which checkout, account, booking, support, or content-access journey is in scope?

Checklist prompts:
- Identify covered service or product category
- Map the full customer journey, not only the homepage
- Collect current accessibility statement, known blockers, and support routes
- Separate WCAG-style technical issues from service-scope and national-implementation questions
- Prepare a remediation owner map before publishing accessibility claims

Source:
European Commission EAA policy page: https://commission.europa.eu/strategy-and-policy/policies/justice-and-fundamental-rights/disability/european-accessibility-act-eaa_en

Use: collect non-sensitive first-review context only. Do not send credentials, regulated internal documents, raw supplier exports, or confidential client evidence through a public form.